Returns & Refunds Policy

1. Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must meet all of the following conditions:

• The item must be returned with all original parts, accessories and packaging.

• The product must not show signs of misuse, improper handling or customer-caused damage.

• Any hygiene-related products must be thoroughly cleaned before being returned.

• Any issues with the order must be reported immediately upon delivery.

• Proof of purchase must be provided.

We reserve the right to refuse a return if we believe the product has been misused or damaged by the customer.

2. How to Return an Item

If your order meets the conditions above, please follow these steps:

Email info@olivialondon.uk with the subject line:

Return Request

Please include:

• Your order number

• The reason for the return

• Your full name

• Your address

• Clear photographs of the product

Our customer support team will review your request and provide you with the return instructions and return address.

Important

Do not return your item until your request has been approved.

Do not send your return to the address shown on the parcel or shipping label.

3. Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because they have changed their mind, including under the statutory 14-day right. Where an item is faulty, damaged or incorrect, we pay the return postage.

Approved returns must be sent to our central warehouse in Asia. The correct return address will be provided once your return request has been approved.

4. Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us immediately at info@olivialondon.uk and include:

• Your order number

• A description of the issue

• Clear photographs of the item

Resolution

Where the claim is verified, we will send a replacement item free of charge.

Where an item arrives damaged, faulty or incorrect, you may choose a replacement or a full refund, and we cover the return postage.

5. Order Cancellations

Orders are processed automatically shortly after they are placed.

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been dispatched we cannot stop it in transit, but your statutory right to cancel within 14 days of delivery still applies — see “Your statutory rights” below. If you no longer wish to keep the item, you must wait until it is delivered and then follow our return procedure.

6. Refunds

Once your returned item has been received and inspected at our warehouse:

• Refunds will only be issued after the inspection has been completed.

• Please allow up to 14 working days from approval for your refund to be processed.

• Refunds will be made using the original payment method.

• Where you cancel under your statutory 14-day right, we also refund the standard delivery charge you paid.

• No refund will be issued until the returned item has been received.

7. Refused or Unclaimed Deliveries

If a parcel is refused or not collected before the courier’s collection deadline, you may choose one of the following options:

• Reshipment of the order, with additional delivery charges applying; or

• A refund, less the actual return carriage costs we incur.

8. Important Information

• All returns must be sent to the return address provided after approval.

• Never return an item to the sender’s address shown on the parcel.

• Customers are responsible for return shipping costs when returning an item because they have changed their mind, including under the statutory 14-day right. Where an item is faulty, damaged or incorrect, we pay the return postage.

• We reserve the right to refuse returns that do not comply with this policy.

9. Return Form

To request a return form, please contact Olivia London at:

info@olivialondon.uk

Your statutory rights (UK)

These rights are given to you by law and apply in addition to, and are not limited by, anything else in this policy.

Right to cancel within 14 days

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. You do not need to give a reason. To cancel, simply tell us in a clear statement by email to info@olivialondon.uk before the 14 days are up.

After telling us, you have a further 14 days to send the goods back. You are responsible for the cost of returning them.

We will refund you within 14 days of receiving the goods back (or of you proving you have sent them, whichever is sooner). The refund includes the standard delivery cost you paid. If you chose a faster or more expensive delivery option, we refund the cost of our cheapest standard option. We may reduce the refund to reflect any loss in value caused by handling the goods beyond what is necessary to check their nature and condition.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not:

• within 30 days of delivery you may reject the goods and receive a full refund;
• after 30 days and up to six months, you may ask for a repair or replacement, and if that is not possible or does not resolve the problem, a refund.

Where an item is faulty, damaged or incorrect, we pay the return postage. Choosing a replacement instead of a refund is your decision, not a condition we impose.

Who we are

Avelon Enterprises LLC, 30 N Gould St, Suite R, Sheridan, Wyoming 82801, United States. Email: info@olivialondon.uk.