If you are not 100% satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund. Please contact us at info@olivialondon.uk to obtain a returns address. Please note that the customer is responsible for all return postage costs.

Returns Policy

• All items must be returned in their original condition as sold, unused, unwashed and unaltered, with all tags still attached.
• All items must be returned in their original packaging.

Shipping of faulty or incorrect items

If you receive faulty items in your first order, we can only send you a new parcel free of charge before we can process a return. In the case of lost or undelivered items, we will also send you a new item free of charge before we can issue a refund. To return damaged or incorrect items, please follow these steps:

• Contact our customer service team by email: info@olivialondon.uk
• Please provide a photo along with a description of the damaged or incorrect item and the associated order number. Once we have received your email and assessed the damage, we will contact you to discuss the desired outcome. Please note that all damaged, faulty and incorrect items must be reported within 30 days of delivery.
  
  

Returns at the customer’s discretion

If the size is not right or you wish to change the colour, you may return the item. However, you must cover the postage costs. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging or with the company’s label attached. To complete your return, we require a receipt or proof of purchase.

Exchanges

Unfortunately, we do not accept exchanges. However, you may return your items at any time within 30 days and place a new order.

Damaged and Faulty Products

We recommend that you check all packages received for any defects. If your item is damaged or faulty, please contact us immediately. Damaged or faulty items will be replaced, and you will not be required to pay the return postage costs.

Refunds

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days.

Delayed or missing refunds

If you have not yet received a refund, please check your bank account again first. Then, contact your payment provider; 

Delayed or missing refunds

If you have not yet received a refund, please check your bank account again first. Then, contact your payment provider; it may take some time before your refund is officially processed. The banking process often takes time. If you have done all of this and still have not received your refund, please contact us.

Return costs

The customer is responsible for the actual postage costs of the return.

Refused home delivery / Post office undeliverable

If the parcel is not accepted by the recipient or is not collected from the post office, it will be automatically returned to the sender and we reserve the right to deduct 30% from the refund amount.

Return form

To obtain the return form, please email info@olivialondon.uk.