Shipping Policy

This policy applies to all orders placed through our store. Our goal is to ensure that you clearly understand our delivery timelines and processes so that your experience with Olivia London is always satisfactory.

Shipping Zones

We currently ship throughout the United Kingdom.

Shipping Costs

We offer free delivery on all orders within our delivery zones.

There are no hidden shipping costs.

Processing and Delivery Times

Processing Time: Orders require 1 to 3 business days to be prepared.

Estimated Delivery Time: The estimated delivery window is 7 to 15 business days after processing.

Please note that delivery times are estimates and may be affected by circumstances outside our control, such as courier delays, customs procedures or periods of high demand.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

For real-time tracking updates, please visit the relevant courier’s website or tracking portal.

If you have any questions regarding the status of your shipment, our customer support team is available to assist you.

Order Changes and Cancellations

Weekend Orders: Orders placed during the weekend will be processed on the next business day.

Cancellations: Your order may be cancelled and fully refunded provided that it has not already entered the preparation process or been dispatched.

Please contact us immediately if you wish to cancel your order.

Once an order has been processed or dispatched, it can no longer be modified or cancelled.

Policy Updates

We may update our shipping policy periodically. Please visit our website regularly to stay informed about the latest information.

Contact

Store Name: Olivia London

Email: info@olivialondon.uk

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