This policy applies to all orders placed in our shop. Our aim is to ensure that you have a clear understanding of our delivery times and processes so that your experience with Elena Marbella is always a satisfactory one.

Delivery areas:

We currently deliver throughout UK.

Delivery charges:

• Free delivery on all orders within our delivery areas.
• No hidden delivery charges.

Processing and delivery times:

• Processing time: Orders take 1 to 3 working days to prepare (Monday to Friday).
• Estimated delivery time: The estimated delivery time is 7 to 15 working days (shipments are dispatched Monday to Friday).

Shipment tracking:

• Once the product has been dispatched, you will receive a tracking number by email.
• For real-time tracking, please visit the relevant carrier’s website or tracking portal.
• If you have any questions about the status of your delivery, our support team is here to help.

Order changes and cancellations:

• Orders placed at the weekend will be processed on the next working day.
• 
  Cancellations: Your order will be cancelled and fully refunded provided it has not already been prepared or dispatched. Please email us immediately if you wish to cancel. Once an order has been processed or dispatched, it can no longer be amended or cancelled.

Policy updates:

We update our delivery policies regularly. Please visit our website to keep up to date with the latest information.

CONTACT

Email: info@olivialondon.uk